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Verified
5/5

2018-07-26

Great customer service!

"Very knowledgeable staff and lots of inventory to choose from.
"


Verified
3/5

2018-07-25

Had to wait every single visit.

"New rider, first visit, waited 30 mins before I was helped. Second visit, staff asked me to get replacement item, unable to find but staff saw me perusing in the wrong section for 10 minutes and when I said I could not find item, staff took 10 seconds to get replacement. 3rd visit still waited 10 minutes to get item part number due to staff chitchat, person behind me was helped and told to wait as well. You guys need two staff members helping customers. "

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Return service rating.
Product selection rating.

Verified
4/5

2018-07-07

Limited inventory, helpful staff

"While the selection can be limited, staff is very friendly, knowledgeable, and helpful."


Verified
5/5

2018-06-30

Riding gear

"Was looking for mesh jacket, tried several at a large dealer that were expensive, didn’t fit. Went to Cycle Gear & they had different brands all with super fit, better quality and excellent prices. Great selection, excellent prices and top quality brands. Customer service was great too. Cycle Gear is my new go to store for riding gear. "


Verified
5/5

2018-06-26

Helmet purchase

"The visit was terrific and very pleasant.
"


Verified
5/5

2018-06-19

Outstanding

"So helpful an knowledgeable. Always a pleasure to go into the store. Great team! "


Verified
5/5

2018-06-09

Exceptional

"Outstanding service and friendly staff"


Verified
5/5

2018-06-04

Great service and people there!

"They were great and ready to answer questions I had with no hesitation!!"

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Product selection rating.

Verified
5/5

2018-05-28

Lot of Gear Helpful Staff

"Lots of selection in store"

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Verified
3/5

2018-05-25

Visit

"It was just ok. They didn’t have what I was looking for. The employee was friendly. "


Verified
5/5

2018-05-22

Great staff, very good knowledge base and willingness to help

"The crew working at the Springfield store always greets customers and offers advise when requested. They ensure to make the customer experience positive whether buying $14.95 oil or a $300 helmet."


Verified
5/5

2018-05-13

Excellent place to shop for all your bike or Quad needs

"Great staff , very helpful , good deals "


Verified
4/5

2018-05-10

helmet purchase

"store had what I needed. clerk was helpful"


Verified
5/5

2018-05-02

Purchase

"Knowledgeable staff and experienced staff."

Detailed Review Benchmark + -
How likely are you to shop in the future?
How likely are you to refer a friend?
Rate the Cycle Gear team member who assisted you.
Product selection rating.

Verified
1/5

2018-04-23

I have not shopped here

"I have gotten two emails saying thanks for your purchase but I have never set foot inside cycle gear except in Washington. I just got a survey email which gave away what store it is so please pay attention when selecting the customer’s email and verify it with them before sending the receipt.
Thx
"